Terms & Conditions

Delivery

We provide a fast and efficient delivery service nationwide for your office furniture.

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Installation

  • It is the buyers responsibility to ensure the product(s) will fit in the intended space. Contact our sales team if you need assistance in this regard.
  • It is the buyers responsibility to ensure that there is sufficient access space for us to deliver the good(s).
  • We deliver good(s) via our own van. Please ensure there is a parking space available within a reasonable distance of the products final destination.
  • The delivery area must be accessible and be less than 2 floors (unless there is a suitable lift available). If the destination is over two floors without the use of a suitable lift, contact us prior to ordering as a surcharge may be applied.

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Cancellation

We accept order cancellation before the product leaves our warehouse. If the order is cancelled within this time frame you will get a full refund.

We cannot cancel the order if the product is already dispatched, you will be charged the delivery fee (+ VAT). The remaining balance will be refunded to you.

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Warranty

We are committed to customer satisfaction and peace of mind.

Used Herman Miller Aeron Chair Warranty

We offer a 12-month warranty on the base, gas lift and mechanism of the Used Herman Miller Aeron chair. Should any of these three parts fail within 12 months of your purchase date we will repair the fault free of charge. Please note that no other part(s) of the chair are covered under this warranty.

New Office Furniture

We offer a 12 month warranty on new office furniture. Should you encounter an issue with your product within this time frame, please contact us.

Note

Products that are deemed to have been subjected to modification, alteration, misuse and general wear and tear are excluded from the warranty.

Collection of Product(s) Covered Under Warranty

(Aeron Chairs and New Office Furniture)

Griffin Office Solutions will inspect the product(s) and deem it to be faulty or not faulty. If you require your product to be collected by Griffin Office Solutions please note the following:

  • If your product(s) is faulty there will be no collection fee.
  • If your product(s) is not faulty you will be charged a collection fee.

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Returns

To return a product, please call us on 090 64 78788 or email us at [email protected]

We offer the standard cooling off period, whereby you have 14 days to decide whether or not you want to return the product(s) or not for a full refund. You must ensure the product(s) is in its original packaging (where applicable).

Please note that when returning goods within the 14 day period, you will be responsible for the cost of returning the goods.

Returns & Refunds

Late or missing refunds (if applicable)

If you haven’t received a refund within 14 days, please contact us at [email protected] and we will be happy to assist you.

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