Delivery
We provide a prompt and efficient delivery service across the entire island of Ireland. The chair(s) will be delivered by either Griffin Office Solutions or our esteemed delivery partner, DPD. We strive to deliver within 12 working days.
Please note that deliveries are made to ground floor level only, regardless of the presence of an elevator. We are unable to ascend or descend stairways when delivering our products. All Herman Miller chairs arrive fully assembled. Other chairs may arrive fully assembled or in flat pack. It is the customers responsibility to assemble chairs that require said.
It is also the purchasers responsibility to ensure that sufficient access space is available for delivery. Our deliveries are made via our own van or through DPD. Kindly ensure that a parking space is available within a reasonable distance of the final destination of the product. If your delivery is not to ground floor level, please contact Griffin Office Solutions to discuss further arrangements.
Cancellation
Order cancellations are accepted before the product leaves our warehouse. If the order is cancelled before this, a full refund will be issued. Once the product has been dispatched, cancellations are not possible, and you will be charged the delivery fee (plus VAT). The remaining balance will be refunded to you.
Warranty
We are dedicated to ensuring customer satisfaction and peace of mind.
Used Herman Miller Aeron Chair Warranty
A 12-month warranty is provided for the base, gas lift, and mechanism of the used Herman Miller Aeron chair. Should any of these components fail within 12 months of the purchase date, we will repair the fault at no charge. Please note that no other parts of the chair are covered under this warranty.
Note: Products that have been subjected to modification, alteration, misuse, or general wear and tear are excluded from the warranty.
Collection of Products Covered Under Warranty
Griffin Office Solutions will inspect the returned product(s) to determine whether they are faulty. If you request collection of the product(s) by Griffin Office Solutions, please note the following:
The customer is responsible for all collection and return fees, regardless of whether the product is ultimately found to be faulty or not.
Returns & Refunds
To initiate a return, please contact us at 090 64 78788 or via email at [email protected]. We offer a standard cooling-off period of 14 days, during which you may return the product(s) for a full refund. The product(s) must be in their original packaging, where applicable. Please note that the cost of returning goods within the 14-day period is the responsibility of the customer.
Refunds
For late or missing refunds, please contact us at [email protected] if you have not received a refund within 14 days. We will be pleased to assist you.